Shipping & Returns
Delivery & Shipping Costs
Free Shipping
for orders of €100.00 or more within Germany
€4.90
flat-rate shipping for orders under €100.00 within Germany
€12.00 Express
Next business day delivery (Mon–Fri) for orders placed by 10:45 am
1–2 Business Days
Standard parcel transit time within Germany
Delivery Conditions
For orders of €100.00 or more, we deliver free of charge to ground level within Germany. For orders below €100.00, a flat-rate shipping fee of €4.90 applies.
Express delivery on the following business day (Saturdays excluded) is available for orders placed by 10:45 am for €12.00.
The delivery address must be accessible by truck for insulation material deliveries. Deliveries to islands are available upon individual quotation. Business days are Monday through Friday, excluding Saturdays, Sundays, and public holidays.
All delivery dates are non-binding. Claims for damages arising from delayed delivery cannot be accepted. If the customer is unable to accept the goods on the agreed delivery date, any resulting costs will be invoiced.
International Delivery
Shipping costs outside Germany apply to parcel-eligible goods. Insulation materials available on request.
Customers from the European Economic Area (EEA) can order tax-free (without German VAT) for deliveries abroad after creating a customer account and providing a valid VAT identification number. For countries outside the EEA, customs clearance may be required; customs duties are not included in the shipping price.
Minimum order value for the United Kingdom: €200.00
Shipping Costs by Country
| Country | Shipping Costs | Delivery Time | Payment Methods |
|---|---|---|---|
| Germany | €4.90 – free from €100.00 Island deliveries of insulation materials upon quotation |
1–2 business days | PayPal, prepayment, invoice |
| Austria | €9.90 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Belgium | €9.90 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Bosnia and Herzegovina | €25.00 flat rate. Insulation materials on request. | 5 business days | PayPal, prepayment, credit card |
| Bulgaria | €25.00 flat rate. Insulation materials on request. | 4 business days | PayPal, prepayment, credit card |
| Denmark | €13.90 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Estonia | €24.00 flat rate. Insulation materials on request. | 3 business days | PayPal, prepayment, credit card |
| Finland | €24.00 flat rate. Insulation materials on request. | 3 business days | PayPal, prepayment, credit card |
| France | €19.00 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Greece | €25.00 flat rate. Insulation materials on request. | 5 business days | PayPal, prepayment, credit card |
| Ireland | €25.00 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Iceland | €25.00 flat rate. Insulation materials on request. | 5 business days | PayPal, prepayment, credit card |
| Italy | €19.00 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Croatia | €24.00 flat rate. Insulation materials on request. | 3 business days | PayPal, prepayment, credit card |
| Latvia | €24.00 flat rate. Insulation materials on request. | 3 business days | PayPal, prepayment, credit card |
| Liechtenstein | €13.90 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Lithuania | €24.00 flat rate. Insulation materials on request. | 3 business days | PayPal, prepayment, credit card |
| Luxembourg | €9.90 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Monaco | €19.00 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Netherlands | €9.90 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Norway | €24.00 flat rate. Insulation materials on request. | 4 business days | PayPal, prepayment, credit card |
| Poland | €19.00 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Portugal | €22.00 flat rate. Insulation materials on request. | 3 business days | PayPal, prepayment, credit card |
| Romania | €25.00 flat rate. Insulation materials on request. | 3 business days | PayPal, prepayment, credit card |
| Sweden | €22.00 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Switzerland | €13.90 flat rate. Insulation materials on request. | 3 business days | PayPal, prepayment, credit card |
| Serbia | €25.00 flat rate. Insulation materials on request. | 5 business days | PayPal, prepayment, credit card |
| Slovakia | €19.00 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Slovenia | €19.00 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Spain | €22.00 flat rate. Insulation materials on request. | 3 business days | PayPal, prepayment, credit card |
| Vatican City State | €19.00 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Czech Republic | €13.90 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| Hungary | €19.00 flat rate. Insulation materials on request. | 2 business days | PayPal, prepayment, credit card |
| United Kingdom | €25.00 flat rate. Minimum order value €200.00. | 3 business days | PayPal, prepayment, credit card |